To meet the increasing market demand for personalized service and to better standardize Acsys’s customer support, the company has officially implemented the Acsys Service Level Agreement. The Acsys SLA will be implemented globally and serves as a two way pact between clients and the company. The aim of the SLA is to set specific goals, better evaluate our customers’ needs and our support response to those needs, and to create a more organized and efficient environment for optimal customer support.
This will allow customers to gain fuller access to Acsys’s already highly-reputed 24 hour support service and allow for a clearer framework for generating service requests and receiving timely intervention. The Acsys SLA is designed to increase efficiency, enhance customer satisfaction, and means customers can purchase our solutions with even greater ease.